Terms of service

Terms of Service

Effective Date: 07/09/2025

Welcome to Coastal Spas. By accessing or using our website (www.coastalspas.com.au) and purchasing our products, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

1. General

Coastal Spas (“we,” “our,” “us”) provides swim spas, saunas, ice baths, and related accessories to customers in Australia. By using our website, you acknowledge that you are at least 18 years old and legally capable of entering into binding agreements.

2. Products and Services

We make every effort to ensure our product descriptions, images, pricing, and availability are accurate. However, we cannot guarantee that all details are error-free. We reserve the right to update, correct, or discontinue products at any time without notice.

3. Pricing and Payment

  • All prices are listed in Australian dollars (AUD) and include GST unless stated otherwise.
  • Payment must be made in full at the time of purchase unless other arrangements are agreed upon in writing.
  • We accept major payment methods available on our website, including credit/debit cards and other secure payment gateways.

4. Shipping and Delivery

  • Delivery times and costs vary depending on product size, location, and courier availability.
  • Estimated delivery dates are provided as a guide only. We are not responsible for delays outside of our control.
  • Risk of loss and title for products pass to you upon delivery.

5. Warranty and Returns

  • All Coastal Spas products come with a standard manufacturer’s warranty. Specific warranty terms may differ by product.
  • If you experience a fault covered by warranty, please contact us at sales@coastalspas.com.au.
  • Returns are accepted in accordance with Australian Consumer Law. Products must be returned in their original condition unless faulty.

6. Limitation of Liability

To the maximum extent permitted by law:

  • Coastal Spas will not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or services.
  • Our total liability for any claim relating to your purchase shall not exceed the amount paid for the product.

7. Safety and Use

  • Our products are intended for residential use unless otherwise stated.
  • Always follow manufacturer instructions for installation, operation, and maintenance.
  • Improper use or failure to follow instructions may void warranties and create safety risks.

8. Privacy

We respect your privacy and handle your personal information in accordance with our Privacy Policy. By using our website, you consent to the collection and use of information as outlined there.

9. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Updates will be posted on this page, and continued use of our website constitutes acceptance of the revised terms.

10. Governing Law

These Terms are governed by the laws of Western Australia. Any disputes shall be resolved under the exclusive jurisdiction of the courts of Western Australia.

Contact Us
For questions about these Terms, please contact us at:
📧 sales@coastalspas.com.au