Warranty Policy

Coastal Spas Warranty Policy

At Coastal Spas, we stand behind the quality of every spa and sauna we sell. Our warranty policy is designed to give you complete peace of mind when making your purchase.

Our Warranty Coverage

All products purchased from Coastal Spas are protected against manufacturing defects for the period outlined below, starting from the date of delivery.

Product-Specific Warranty Periods

  • Structural Components (Spa Shell): 10-year non-pro-rata coverage.
  • Surface / Acrylic Finish: 5-year coverage against cracks, blistering, or water loss.
  • Equipment & Controls (pumps, heaters, electronics): 2–5 years, depending on the component (see product documentation).
  • Removable Parts (e.g., jets): 5-year coverage.

60-Day Money-Back Guarantee

If for any reason you’re not completely satisfied with your purchase, you can return it within 60 days for a full refund.

  • The product must be in original condition and packaging.
  • Return shipping costs are the responsibility of the customer unless otherwise stated.

How to Make a Warranty Claim

  1. Check Your Eligibility
    Confirm the issue is covered by the warranty and ensure you have proof of purchase.
  2. Submit Your Claim
  3. Complete our online warranty claim form.
  4. Include proof of purchase, product serial/model number, and clear photos or videos of the issue.
  5. Assessment & Resolution
  6. Our team will review your claim and respond within 7 business days.
  7. If approved, we will arrange for repair or replacement.
  8. For on-site service, travel and labor costs may be covered within a set service area. Additional fees may apply outside this area.

What’s Not Covered

Our warranty does not cover:

  • Damage caused by misuse, neglect, or accidents.
  • Unauthorised alterations or modifications.
  • Normal wear and tear.
  • Improper installation or maintenance.
  • Labor costs for installation or electrical work unless specifically included.

Your Responsibilities

To ensure your warranty remains valid:

  • Follow all product care and maintenance guidelines.
  • Arrange installation by a qualified professional.
  • Keep your proof of purchase in a safe place.
  • Provide all required documentation promptly when lodging a claim.

Product Registration

We recommend registering your product on our website upon delivery. This will help us process any future warranty claims faster.
Warranty cards and owner manuals for each model are available to download at any time.

✅ Why Buy From Coastal Spas?

  • Industry-leading warranty coverage
  • 60-day money-back guarantee
  • Expert after-sales support
  • Trusted Australian retailer