FAQs
Coastal Spas – Frequently Asked Questions (FAQs)
Welcome to the Coastal Spas FAQ section. Here you’ll find answers to the most common questions about our premium spas and luxury saunas.
If you can’t find the answer you’re looking for, our team is only a call or email away.
General Questions
Q1: What makes Coastal Spas products premium quality?
A: All our spas and saunas are built using high-grade materials, advanced heating technology, and precision craftsmanship. They are designed for durability, energy efficiency, and exceptional comfort, making them a long-term investment in your health and lifestyle.
Q2: Do you deliver across Australia?
A: Yes, we offer Australia-wide delivery for all our products, including our infrared saunas, traditional steam saunas, hot and cold recovery spas, and five-person luxury hot spas. Delivery times vary depending on location.
Q3: Do you offer installation services?
A: Yes, we can arrange professional installation for spas and saunas in most areas. Proper installation ensures optimal performance, safety, and compliance with electrical standards.
Q4: What warranty do your products come with?
A: All Coastal Spas products come with industry-leading warranty coverage, including up to 10 years on structural components and up to 5 years on equipment and finishes.
Saunas
Q5: What is the difference between an infrared sauna and a traditional sauna?
A: An infrared sauna uses infrared heaters to directly warm your body, providing deep tissue heat at a lower air temperature, which is gentler for longer sessions. A traditional sauna heats the air to high temperatures (65–90°C), creating a classic steam or dry sauna experience that promotes sweating and detoxification.
Q6: Which sauna is better for health benefits?
A: Both saunas offer health benefits, including improved circulation, muscle relaxation, and stress relief. Infrared saunas are often preferred for deeper muscle penetration and joint pain relief, while traditional saunas are great for intense sweating and detox.
Q7: How much space do I need for a sauna?
A: Our saunas are available in compact designs to suit most home spaces. The infrared sauna can fit into smaller indoor areas, while the traditional sauna may require a bit more ventilation space.
Q8: Are your saunas energy efficient?
A: Yes. Both our infrared and traditional saunas are built with energy efficiency in mind, helping to keep running costs low without compromising performance.
Spas
Q9: What is a dual-zone hot and cold spa?
A: Our dual-zone spa features two separate sections – one with hot water for muscle relaxation and one with cold water for recovery therapy. It’s ideal for athletes, fitness enthusiasts, or anyone wanting the benefits of both heat and cold therapy in one unit.
Q10: How many people can the 5-person hot spa seat?
A: The 5-person luxury hot spa is designed for comfort, with ergonomic seating, powerful hydrotherapy jets, and ample legroom for all occupants.
Q11: Can your spas be used year-round?
A: Yes. Our spas are built for all-season use, with insulated shells and efficient heating systems that keep water at your preferred temperature, whether it’s the middle of summer or a cold winter night.
Q12: How do I maintain my spa water?
A: Regular water care is essential. We recommend using the appropriate chemical balance, cleaning filters regularly, and following the maintenance guide provided with your spa to keep water crystal clear and safe.
Usage & Care
Q13: How long should I use a spa or sauna in one session?
A: For spas, 15–30 minutes is usually ideal, depending on water temperature. For saunas, 15–20 minutes is recommended, but always listen to your body and stay hydrated.
Q14: Are your products safe for people with medical conditions?
A: While many people benefit from spa and sauna use, those with heart conditions, high blood pressure, or other health concerns should consult their doctor before use.
Q15: How often should I service my spa or sauna?
A: We recommend an annual professional check-up to ensure all components are functioning correctly and to maintain warranty coverage.
Buying & Delivery
Q16: How long will it take to receive my order?
A: Delivery times vary depending on your location and product availability. We’ll provide an estimated delivery date at the time of purchase.
Q17: Can I see the products before buying?
A: Coastal Spas operates primarily online to keep prices competitive, but we can provide detailed product images, specifications, and videos to help you make an informed decision.
Q18: Do you offer finance options?
A: Yes, we offer flexible finance plans to make owning a premium spa or luxury sauna more affordable.
Need More Help?
If you have further questions, contact our friendly team via phone, email, or our online enquiry form. We’re here to help you choose the perfect spa or sauna for your home.